IS/ IT strategic planning: Development of corporate or localised strategies is necessary to ensure technology and systems really do support business requirements.
Knowledge management: Ensuring that real benefits can be delivered to business as regards tacit knowledge (held in an individual's brain in the form of know-how and experience) and explicit knowledge (recorded independently of humans).
Document management: Managing the life cycle of information in recorded form, whether legacy paper or electronic media helps ensure that the maximum benefit is obtained from recorded knowledge.
Records management: Managing information that records business activities demands attention be given to such matters as safeguarding and retention of information to support operational, legal and historical requirements. Records management standards both in government and from international bodies (ISO) offer means for bench-marking an organisation's performance.
Content management/ document publishing: Delivering up-to-date coherent sets of information, readily accessible on-line (e.g. internet/ intranet) or off-line (e.g. CD-ROM or printed) is a key requirement of content management. Equally important is the management of this activity, involving IT skills, editorial input and records management professionals.
Museum, archive and library management: The special needs of the cultural sector are exemplified by collection management and by the long, hierarchical catalogue records for archives. These requirements demand knowledge of the specialised intellectual standards and the often niche suppliers in these fields.
Taxonomy, search and information retrieval tools: Natural language free text search and retrieval is rarely sufficient to ensure you find what you seek. The use of some means of classifying objects or concepts (or ontology as it is frequently termed) to suit the particular business is key to improved retrieval